The Problem: Everything Was Manual
Missing a booking is not just a lost fare. It is a lost customer.
Leeds Cab, a 20-vehicle private hire operator in Leeds, was running everything by hand. No automation. No real-time driver tracking. No central system.
Dispatchers juggled phone calls and scribbled notes. Bookings came in, but drivers were not assigned on time. During busy periods, the gaps became impossible to ignore. Some customers left and never came back.
The Solution: Two Features, One Clean System
Leeds Cab started using Cabsoluit and focused on two tools.
The Driver App gave dispatchers a live map of every vehicle for the first time. Jobs were assigned instantly. Drivers received trip details on their phones. No more calls to confirm who was going where.
The Website Booking Plugin connects online bookings directly to the dispatch dashboard. Customers booked the Leeds Cab website and the job appeared in the system automatically. No manual entry. No missed messages.
Two features replaced a fragmented manual process with one connected workflow.
The Results
Leeds Cab reduced missed bookings by 34% after switching to Cabsoluit. With real-time driver tracking and automated web bookings in place, the gaps that were costing customers closed.
Dispatchers reported a smoother daily operation. Staff spent less time chasing drivers. Customer complaints dropped noticeably.
The owner of Leeds Cab shared:
“I have been using Cabsoluit’s dispatch system for over a year now, and the system runs smoothly every day. What truly stands out is their customer support. The team responds quickly and resolves issues without delay. It has helped us keep our operations stable and professional and reduced our missed bookings and costs.”
Key Takeaways
- 20-car fleet reduced missed bookings by 34%
- Real-time tracking removed guesswork from every dispatch decision
- Automated web bookings eliminated manual entry errors
- Operations became more stable, professional, and cost-efficient
Could Your Fleet See Similar Results?
Hundreds of UK private hire operators are still running on manual processes that cost them bookings every week.
Cabsoluit offers a free 14-day trial – no long contracts, no setup fees. Start today and reduce the missed bookings and reduce the cost.