Privacy Policy

1. Introduction

Leeds Cab (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our taxi and private hire services, including bookings made through our website (www.leedscab.co.uk), mobile applications, phone calls, or in person.

By using our services, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

  • Full name and contact details (phone number, email address)
  • Pickup and drop-off addresses
  • Payment information (card details processed securely via our payment providers)
  • Booking history and travel preferences
  • Special requirements (e.g., wheelchair accessibility needs)
  • Device information when using our mobile apps or website

2.2 Automatically Collected Information

When you use our website or mobile applications, we may automatically collect:

  • IP address and browser type
  • Device identifiers and operating system
  • Usage data and app analytics
  • Location data (with your consent)

3. How We Use Your Information

We use your personal information for the following purposes:

  • Service Provision: To provide taxi and private hire services, including booking confirmations, driver allocation, and journey completion.
  • Communication: To contact you regarding your bookings, provide updates, and respond to inquiries.
  • Payment Processing: To process payments for services rendered.
  • Service Improvement: To analyse usage patterns and improve our services.
  • Legal Compliance: To comply with legal obligations, including licensing requirements and law enforcement requests.
  • Safety and Security: To ensure the safety of passengers, drivers, and vehicles.

4. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process your personal data based on the following legal grounds:

  • Contractual necessity: Processing necessary to fulfil our contract with you
  • Legal obligation: Compliance with licensing and regulatory requirements
  • Legitimate interests: Improving our services and ensuring safety
  • Consent: Where explicitly provided (e.g., marketing communications)

5. Data Sharing and Disclosure

We may share your personal information with:

  • Drivers: To facilitate your journey (limited to necessary information)
  • Payment processors: To securely process payments
  • Service providers: IT support, analytics, and customer service platforms
  • Regulatory authorities: Local licensing authorities and law enforcement when required by law
  • Insurance providers: In case of incidents requiring insurance claims

We do not sell your personal information to third parties for marketing purposes.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information:

  • Encryption of data in transit and at rest
  • Secure payment processing with PCI DSS compliant providers
  • Access controls and staff training on data protection
  • Regular security assessments and updates

7. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services and fulfil our contractual obligations
  • Comply with legal and regulatory requirements (typically 6 years for financial records)
  • Resolve disputes and enforce our agreements
  • Maintain records as required by local licensing authorities

8. Your Rights

Under UK data protection law, you have the following rights:

  • Right to access: Request a copy of your personal data
  • Payment processors: To securely process payments
  • Right to rectification: Request correction of inaccurate data
  • Right to erasure: Request deletion of your data (subject to legal obligations)
  • Right to restrict processing: Limit how we use your data
  • Right to data portability: Receive your data in a structured format
  • Right to object: Object to certain types of processing
  • Right to withdraw consent: Withdraw consent at any time

To exercise these rights, please contact us using the details provided below.

9. Cookies and Tracking

Our website uses cookies and similar technologies. For detailed information, please refer to our Cookie Policy.

10. Children’s Privacy

Our services are not intended for children under 16 years of age without parental consent. We do not knowingly collect personal information from children under 16. If you believe we have collected such information, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices,
please contact us:
Email: info@leedscab.co.uk
Phone: 0113 455 5888
Website: www.leedscab.co.uk
Address: Leeds, West Yorkshire, United Kingdom
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you
believe your data protection rights have been violated.